At Squenn, your privacy is not just a legal obligation — it is a responsibility we take seriously every single day. Find out how we collect, use, protect, and respect your personal data as a valued Malaysian online casino player.
From data encryption to full control over your personal information — here is Squenn's concrete commitment to the privacy of every Malaysian member.
All data you send to Squenn – from registration details to your Touch 'n Go eWallet or GrabPay transaction information – is protected with the same 256-bit SSL encryption used by Maybank and CIMB. No one can intercept your communications with Squenn.
Squenn never sells, rents, or shares your personal data with any third party for marketing or commercial purposes without your explicit consent. Your information belongs to you — Squenn uses it solely to enable you to play safely and comfortably.
As a Squenn player, you have the right to access, correct, or request deletion of your personal data at any time. We also give you control over your communication preferences — choose whether or not you wish to receive promotional offers from Squenn.
Your personal and financial data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits. Only authorised Squenn personnel have access to player data, and only within the scope of their legitimate duties.
In the event of any security incident affecting your personal data, Squenn will notify you as promptly as possible via your registered email. We will also take immediate remediation steps and report the incident to the relevant authorities as required by law.
Squenn's Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We are committed to complying with all legal requirements relating to the protection of Malaysian players' personal data.
From the moment you register to every gaming session — here's a quick overview of how your data flows and is protected within the Squenn ecosystem.
Your data never leaves Squenn's control without your consent, except where required by law.
Have a question about your data privacy? Email [email protected] – our team is available 24/7.
This Privacy Policy ("Policy") describes how Squenn ("we", "the platform", "Squenn") collects, uses, stores, discloses, and protects your personal information when you use our online casino platform at squenn.my and all related services we offer to Malaysian players.
By registering a Squenn account, accessing our platform, or using any of the services we provide, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. This Policy should be read together with Terms & Conditions Squenn, which also binds you as a user of our platform.
Squenn takes a serious and proactive approach to data protection. We do not merely meet the minimum legal requirements — we strive to set a higher standard within Malaysia's online gambling industry, because we believe player trust is the most valuable asset we have.
This Policy applies to all players who register and use the Squenn platform, including those who access it via a web browser on a personal computer, an Android or iOS smartphone, or any other device from anywhere in Malaysia.
Squenn collects various types of personal information depending on how you interact with our platform. Below are the categories of data we may collect:
Registration & Identity Data: When you register a Squenn account, we collect your full name, date of birth, email address, mobile number, chosen username, and encrypted password. This information is required to create and manage your account.
Identity Verification (KYC) Data: As part of our anti-money laundering (AML) compliance obligations, Squenn may request copies of identity documents such as your MyKad or Malaysian passport, proof of current address (utility bills, bank statements, or official government documents), and e-wallet or bank statements to verify your payment method.
Financial & Transaction Data: Squenn records the details of all deposits and withdrawals you make via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks, or any other supported method. This includes the amount, date, time, and transaction status. Squenn does not store your full bank account or e-wallet details — only the information needed to process and verify your transactions.
Gaming Activity Data: Squenn records your gaming activity, including games played, session duration, amounts wagered, wins and losses, and overall gameplay patterns. This data is used to ensure platform integrity, detect suspicious activity, and help us deliver a better playing experience for you.
Squenn uses collected personal data solely for the following legitimate and necessary purposes:
Squenn will only send you marketing communications if you have given explicit consent during registration or at a later stage. You may withdraw this consent at any time through your Squenn account settings or by contacting our support team.
Squenn does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, Squenn may need to share certain information with the following categories of third parties, strictly on a limited and necessary basis:
Payment Service Providers: Squenn works with local Malaysian payment service providers to support transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks. Information required to process your transactions is shared with these providers under strict confidentiality agreements.
Game Providers: The Squenn platform integrates games from third-party providers. Limited technical information may be shared with these providers to ensure the games function correctly. These providers are bound by strict data protection obligations.
Regulatory Bodies & Law Enforcement: Squenn may be required to disclose certain data to Malaysian government authorities or international gambling regulatory bodies when mandated by law, court order, or legitimate regulatory requirement.
Squenn continually invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. Our technical and organisational measures include:
Encryption: All communications between your device and Squenn's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate. Your account password is stored in hashed form that cannot be decrypted by anyone, including Squenn staff themselves.
Access Controls: Squenn's systems use role-based access control (RBAC) to ensure that only authorised personnel can access player data, and only within the scope of their required duties. All access is logged and audited on a regular basis.
Squenn fully respects your rights regarding your personal data. As a registered Squenn player in Malaysia, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal data Squenn holds about you. We will provide this information in a clear, easy-to-understand format within 30 business days of receiving your request.
If any personal data held by Squenn about you is inaccurate or out of date, you have the right to request a correction. You may update certain information directly through your Squenn account settings.
You may request the deletion of your personal data from Squenn's systems under certain circumstances. Please note that some data may need to be retained for a specified period to satisfy AML legal obligations and regulatory requirements.
Under certain circumstances, you have the right to request that Squenn restrict how we process your personal data — for example, while you are verifying the accuracy of your data or while an investigation is ongoing.
You have the right to receive the personal data you have provided to Squenn in a structured, machine-readable format, and to transfer that data to another service provider where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Contact the Squenn support team or update your communication preferences in your account settings to stop receiving marketing communications.
To exercise any of the above rights, please contact the Squenn support team via live chat on the platform or by emailing [email protected]. Squenn will process your request within 30 business days and may require identity verification before acting on any personal data request.
Squenn uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and analyse how Malaysian players use our services. Below is a summary of the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login & session security | Session | No – Mandatory |
| Preference Cookies | Language & display settings | 1 year | Yes – Optional |
| Analytics Cookies | Platform usage & improvement | 2 years | Yes – Optional |
| Security Cookies | Fraud & bot detection | Session | No – Mandatory |
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Squenn platform. The analytics cookies we use only collect data in aggregated form and are not used to identify you individually to third parties.
Squenn retains your personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law. Our general data retention guidelines are as follows:
Once the retention period ends, Squenn will delete or anonymise the data in a secure and effective manner in accordance with industry standards.
The Squenn platform is strictly for adults aged 18 and above. Squenn does not knowingly collect personal data from individuals under the age of 18. If Squenn discovers that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian who believes your child under the age of 18 may have registered a Squenn account, please contact our support team immediately at [email protected] so that we can take the appropriate action without delay.
Squenn uses age verification technology during the registration process. Even so, if you suspect that someone under the age of 18 is using this platform, please contact us immediately. Squenn takes its child protection responsibilities very seriously.
Squenn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform developments. When material changes are made to this Policy, Squenn will:
We encourage you to review this Privacy Policy periodically to stay informed about how Squenn handles your personal information. Your continued use of the Squenn platform after any Policy changes have been made will be considered your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Squenn handles your personal data, please reach out to our team through the following channels:
Squenn takes every privacy-related complaint seriously. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority in Malaysia or the jurisdiction specified in Squenn's operating licence.
Squenn's Commitment: We respect your privacy and will always respond to personal data enquiries with care, transparency, and in a timely manner. Your trust in Squenn is our first and foremost priority.
In today's digital age, data privacy is no longer something that can be overlooked — it is a fundamental right of every individual, including you as an online casino player in Malaysia. At Squenn, we understand that when you register an account and begin playing, you are entrusting us with highly personal information — from your name and phone number to the details of your financial transactions. That trust is something we do not take lightly.
Many Malaysian players may have heard stories about irresponsible online platforms — ones that sell user data to advertisers, fail to properly safeguard financial information, or neglect to notify users when a data breach occurs. Squenn was built on a philosophy that stands in complete opposition to these unethical practices. From day one of our operations, the privacy and security of Malaysian players' data has been among the highest technical and ethical priorities in every decision we make.
Take the deposit process at Squenn as an example. When you use Touch 'n Go eWallet, GrabPay, or DuitNow to fund your Squenn account, all communication between your e-wallet app, Squenn, and the payment provider is encrypted using bank-grade security protocols. This means that even if someone managed to intercept that communication — which is extremely difficult to do — they would not be able to read any useful information from it. This protection is not limited to deposits; it applies to every interaction between your device and the Squenn platform, including gameplay, conversations with the support team, and withdrawal of winnings.
One concern that frequently arises among Malaysian online casino players is KYC — the identity verification process. Squenn understands that this process can feel intrusive at first — why should you need to send a copy of your MyKad or bank statement to an online platform? The answer is straightforward: KYC is not merely a legal requirement we comply with reluctantly; it is a genuine protection mechanism that works in your favour as a player. Without proper KYC, someone who steals your identity could open an account in your name and use your credit card or e-wallet for gambling activity without your knowledge. Squenn's KYC process ensures that only you — the verified individual who registered — can access your account and make withdrawals from your Squenn account.
We also want to be transparent about how Squenn uses your gaming activity data. Records of the games you play, amounts wagered, and your betting patterns on Squenn are used for two key legitimate purposes. First, to detect any suspicious activity that may indicate account misuse or fraud — if your account suddenly displays patterns that differ significantly from your norm, Squenn's systems will flag it for a security review to protect you. Second, in aggregated and anonymised form, this data helps Squenn's technical team understand which games are most popular, where Malaysian players encounter difficulties, and how to improve the overall platform experience. This directly benefits you as a player.
Another aspect of privacy worth understanding relates to cookies and tracking technologies. Squenn uses essential cookies that are required for the platform to function — such as session cookies that keep you logged in while you play. Without these, you would need to log in again every time you navigate to a different page, which would be highly inconvenient. Squenn also uses analytics cookies that help us understand how Malaysian players use our platform, but these are not used to track your activity on other websites or to sell your information to third-party advertisers. You have control over optional cookies through your web browser settings.
Your data rights at Squenn are not just words on a legal document — they are real rights you can exercise at any time, with ease. If you want to know what data Squenn holds about you, simply send an email to [email protected] with a data access request. Our team will provide a full report within 30 days. If you find any inaccurate information, you may request a correction. And if you decide to stop using Squenn, you can request deletion of your data — with the exception of data that must be retained to meet legal obligations, such as financial transaction records required under Malaysian law.
Finally, we want to reaffirm Squenn's core commitment to your privacy: your personal data is never sold to any third party. This is not merely about legal compliance — it is about honouring the trust you place in us every time you log in and play on Squenn. Just as you would not want a neighbour sharing your personal details with others without your permission, Squenn will never do the same with your data. The trust of Malaysian players is the foundation that allows Squenn to grow, and we will never compromise it for any short-term gain.
Answers to the most frequently asked questions by Malaysian players about how Squenn handles their personal data.
Your data is fully protected. Register today and enjoy the best online casino experience in Malaysia — backed by bank-grade privacy and security from Squenn.
Squenn supports responsible gambling practices. Please refer to Responsible Gaming and Terms & Conditions us for more information.