Terms & Conditions Squenn – A Complete Platform Guide for Malaysian Players

Welcome to Squenn, an online casino platform built exclusively for Malaysian players. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and Squenn ("Platform", "we", "us") governing your use of all services, games, and features offered through squenn.my and any associated applications.

By registering an account, accessing the platform, or using any of Squenn's services, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, including the Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms. If you do not agree with any part of these Terms, you are not permitted to use the Squenn platform.

Squenn reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Any changes take effect immediately upon being published on the Squenn platform. You are responsible for reviewing these Terms periodically. Continued use of the Squenn platform following any amendments constitutes full acceptance of the updated terms.

Age Eligibility: You must be at least 18 years of age to register and use the Squenn platform. Squenn reserves the right to request age verification documents (such as a MyKad, passport, or Malaysian driving licence) at any time. Accounts found to be held by individuals below the minimum age will be closed immediately and all balances forfeited.

One Account Per Individual: Each individual is permitted to hold one (1) Squenn account only. Registering multiple accounts, whether using the same or different details, is a serious violation of these Terms. Squenn reserves the right to close all detected duplicate accounts and freeze any balances held within those accounts without notice.

Accuracy of Information: You are responsible for ensuring that all information provided during registration is truthful, accurate, and up to date. Squenn reserves the right to verify all information provided and to request supporting documents. Providing false information constitutes a violation of these Terms and may result in account closure.

Account Security: You are solely responsible for keeping your Squenn account username and password confidential. Do not share your login details with anyone. Squenn is not liable for any losses arising from unauthorised access to your account as a result of your own negligence. Please contact Squenn's support team immediately if you suspect your account has been compromised.

• A Squenn account is for personal use only — it is non-transferable
• Squenn reserves the right to restrict or suspend an account for investigation purposes
• Malaysian players must ensure that their gambling activities comply with applicable local laws
• Squenn does not accept registrations from individuals who have been banned or blacklisted by other gambling platforms

Accepted Deposit Methods: Squenn accepts deposits via the following local Malaysian payment methods only:

Deposit Limit: The minimum deposit at Squenn is RM10 per transaction. Daily and weekly maximum deposit limits vary by account tier and may be updated from time to time. Squenn VIP players may be eligible for higher deposit limits based on their account status.

Withdrawal Process: Squenn processes all valid withdrawals in under 5 minutes for e-wallet methods. Withdrawals via FPX or bank transfer may take slightly longer depending on the policies of the respective financial institution. Squenn reserves the right to request additional verification documents before processing a withdrawal for anti-money laundering (AML) compliance purposes.

• Minimum withdrawal: RM30 per transaction
• Withdrawals are processed only to the account or e-wallet registered under the same name as your Squenn account
• Squenn does not process withdrawals to third-party accounts under any circumstances
• Winnings derived from bonus funds are subject to wagering requirements before they can be withdrawn
• Squenn reserves the right to conduct KYC (Know Your Customer) checks before processing withdrawals that exceed a specified threshold

Squenn offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms stated alongside each offer. The following general conditions apply to all bonuses at Squenn unless stated otherwise:

Wagering Requirement: Winnings earned from bonus funds must meet the wagering requirement before they can be withdrawn. The wagering requirement is expressed as a multiple of the bonus amount received. For example, a 30× wagering requirement on a RM100 bonus means you must wager a total of RM3,000 on eligible games before any winnings from that bonus can be withdrawn.

Bonus Validity Period: Each bonus has a stated validity period. Any bonus not used within this period will expire automatically and be forfeited from your Squenn account without compensation.

• Squenn bonuses are for use by the registered player only — they are non-transferable
• Only one bonus may be active at a time unless otherwise stated in the promotional terms
• Squenn reserves the right to cancel or modify any bonus at any time if there is evidence of abuse
• Different games may contribute at varying rates towards bonus wagering requirements
• Squenn reserves the right to restrict bet limits when using bonus funds for risk management purposes
• Any attempt to exploit Squenn's bonus system will result in account closure

All games offered on the Squenn platform — including slots such as Wolf Gold, Ring of Odin, Spaceman, Spartacus, and Gong Xi Fa Cai; Live Casino table games such as Lightning Blackjack and Ultimate Holdem; and all other games — are subject to the following rules:

Game Outcomes: The outcomes of all slot games and electronic table games at Squenn are determined by a Random Number Generator (RNG) that has been independently verified by an accredited third-party body. These outcomes are final and cannot be disputed. For live casino games at Squenn, results are determined by real human dealers and recorded via a live video streaming system.

Technical Disruptions: In the event of a technical disruption or system failure during an active gaming session on Squenn, the platform will attempt to restore the session to its most recently recorded state. If restoration is not possible, Squenn reserves the right to void the affected rounds and return the wagered amount to the player's account balance.

• Squenn is not liable for any losses resulting from a poor internet connection on the player's end
• The use of third-party software or automated bots to play is strictly prohibited at Squenn
• Players are responsible for understanding the rules of each game before placing any bets
• Squenn reserves the right to void any wager deemed to have been placed as a result of a technical error
• All minimum and maximum bet limits displayed within a game are final

Squenn takes the data security and privacy of Malaysian players very seriously. All personal information and financial transactions shared with Squenn are protected using banking-grade 256-bit SSL encryption. Our full policy on the collection, use, and protection of your data is set out in the Privacy Policy Squenn, which forms part of these Terms.

Identity Verification (KYC): As part of its anti-money laundering (AML) and financial compliance obligations, Squenn reserves the right to request identity verification documents at any time. This may include a copy of your MyKad or passport, proof of a Malaysian residential address (utility bill or bank statement), and a bank or e-wallet statement to verify the payment method used.

Use of Data: Squenn uses your personal data solely to manage your account, process transactions, provide customer support, send promotional communications (where you have opted in), and comply with applicable legal requirements. Squenn does not sell or share your personal data with third parties for marketing purposes without your explicit consent.

Squenn is committed to promoting responsible gambling practices among all Malaysian players. We believe that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. Squenn provides a range of tools to help players manage their gaming experience:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits from the settings section of your Squenn account
• Loss Limit: Set a maximum loss limit for your gaming session to prevent spending beyond your means
• Cool-Off Period: Take a break from Squenn for 24 hours, 7 days, or 30 days — whatever suits your needs
• Self-Exclusion: The option to fully self-exclude from the Squenn platform for an extended period
• Reality Check: Set session time reminders while playing to help you keep track of how long you have been gaming

If you or someone you know is showing signs of problem gambling, please seek help immediately. More information is available in the Responsible Gaming Squenn. Our trained support team is also on hand to help you manage your gaming experience in a healthy and responsible way.

Squenn reserves the right to close, suspend, or freeze any player's account without prior notice under the following circumstances:

• Violation of any part of these Squenn Terms & Conditions
• Suspected fraud, collusion, use of bots, or manipulation of the gaming system
• Failure to fulfil KYC identity verification requirements within the stipulated timeframe
• Providing false or misleading information during account registration or verification
• Use of unauthorised payment methods or payment methods that do not belong to the player
• Attempted fraud in bonus claims or exploitation of Squenn's promotional systems
• Requests from law enforcement agencies or relevant regulatory authorities

Players who wish to voluntarily close their Squenn account may do so by contacting the support team via live chat or email at [email protected]. Any eligible balance remaining in the account will be processed for withdrawal once all required checks have been completed.

Squenn provides its platform on an "as is" basis and makes no guarantees regarding the continuous or error-free availability of its services. Squenn shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Use of or inability to use the Squenn platform
• Technical disruptions, server outages, or internet connection issues on the player's end
• Unfavourable game outcomes in any game at Squenn
• Unauthorised access to a player's account resulting from the player's own negligence
• Losses arising from a player's own personal decisions regarding gambling activity

Squenn's maximum total liability to any player under any circumstances shall not exceed the amount of the current deposit balance held in that player's account at the time the claim is made.

Squenn is committed to resolving any disputes with Malaysian players in a fair and transparent manner. If you have a complaint or dispute relating to the Squenn platform, please follow the procedure below:

• Step 1: Contact Squenn's support team via live chat or email at [email protected], providing full details of your dispute
• Step 2: The Squenn support team will investigate your complaint and provide a response within 72 business hours
• Step 3: If you are dissatisfied with the decision made by the support team, you may escalate your complaint to Squenn's management level
• Step 4: If a dispute remains unresolved, it may be referred to the gambling regulatory body that issued Squenn's licence for independent mediation

All disputes that cannot be resolved through Squenn's internal process will be subject to the jurisdiction specified in Squenn's operating licence. English is the official language of all formal Squenn communications, although Bahasa Melayu support is also available for the convenience of Malaysian players.